Return policy

Right to Return and Refund

All products have the right of withdrawal, so the customer can ask to return the product within 10 days from the date of delivery. The withdrawal right can be exercised with reference to specific products and services mentioned art. 55, D. Lgs. 206/2005 (Italian Consumer Code). The above code also requires that the user can not exercise the right of withdrawal in case of supply of certain goods and services including the following:
- Goods without the original packaging or warranty seal, on all items, broken or tampered.
- Goods tailored or personalized or which by their nature, can not be returned or are liable to deteriorate or expire rapidly.

The customer has to exercise its right of cancellation by sending an e-mail at contatti@brunarosso.com referencing the order number. We will send you by e-mail a "Return Form" that must be printed and filled with every information and attached to the returned products. The withdrawal right is exercised by the return of the product at its own expense, with the "Return Form" attached outside the package. In order to enjoy the right of withdrawal, the user must deliver the shipment within 10 days from the date of receival. The products must be properly packed in their original packaging, in perfect condition (not used, not damaged). Upon receival and verified that the product was delivered in accordance with those specifications, the company Bruna Rosso s.r.l. will refund within 15 days from the receipt the sum paid for the purchase, excluding shipping charges on customer's credit card or bank transfer, depending on what you choose on the "Return Form".